Dell rocks

Posted Thursday, July 27, 2006 at 8:54pm in Blogging, Technology  | 

I love my Dell laptop. I’ve had it around 15/16 months now and it’s been nothing but great and, as humble as it is (it’s an Inspiron 5160 model) it’s stood the test of time. And spurred on by a recent post from Neville I thought I’d tell you why.

First, the customer service is fantastic. While it was still under warranty I received two phone calls from Dell asking me if everything was okay with it. At first I thought it was some kind of sales call trying to persuade me to upgrade or extend the warranty. But no, it was a genuine call asking me if I was indeed happy with it. Not once but twice I received this kind of call.

Again, another great customer service example is when the shoulder strap on the laptop case I bought from Dell suddenly snapped. I immediately called the customer services department, told them about the issue and in less than a week I was issued with another one free of charge. In fact, they didn’t even ask me to send the broken case back and days after receiving the new one I received a call from a Dell manager asking me if I was happy and if there was anything else he could do.

Another reason Dell rocks is their products’ durability. Now, admittedly, I have only had one Dell computer so this is based off my one experience but what an experience it has been. This laptop has been at my side at home, work and, when I was studying, uni - on average it’s turned on 10 hours a day.

It gets bounced around in the back of my car, I’ve dropped it a couple of times and I’ve downloaded and/or installed so many different software apps that its brain should be fried. No honestly, I used to try any piece of software that I could get my grubby hands on, including beta and alpha versions. Not to mention the various hardware that’s been stuffed in its USB ports.

Finally, Dell has ‘joined the conversation‘ and I say well done. They’ve received a lot of criticism but it seems to me they’re in a no win situation at the moment with some bloggers. They don’t blog they’re criticised, they blog they’re criticised. Go figure.

I’ve even heard criticisms about the Dell call centres being based in India. How dare they! My reply is, welcome to the flat world … how safe will your job be in 10/20 years time?

I would recommend Dell to anyone who’s wishing to buy a good solid reliable Windows computer. Personally, I fancy a Macbook Pro for my next piece of kit. ** Drool! ** But I hope it lives up to my now high expectations.

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dell, dell+rocks, stephen+davies,

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